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Welcome to Helios Inkasso GmbHReliable. Efficient. Reliable.

Helios Inkasso from Neuss is your experienced partner when it comes to enforcing outstanding receivables professionally and consistently. Whether individual outstanding debts or a comprehensive receivables portfolio - we support you with customized solutions that are tailored to your needs. Our focus is always on transparency, legal compliance and respectful treatment of your customers.

Debt collection servicesRapid realization of outstanding receivables - without detours.

Our debt collection service helps you to assert your claims quickly and cost-effectively. We focus on out-of-court settlements to avoid lengthy and expensive proceedings - with a high success rate. From the first reminder letter to payment, we accompany the process in a structured, transparent and sensitive manner. Our many years of experience ensure that your claims do not go unnoticed.

Receivables managementForward-looking organization for healthy liquidity.

As a reliable partner in receivables management, we take over the complete administration of your outstanding items - from recording and monitoring to targeted contact in the event of late payment. This keeps your internal processes lean and your customer relationships intact. We make sure that no deadline is missed and no default is overlooked - so that you can concentrate on your core business.

Questions & Answers

Our debt collection procedure begins with a comprehensive analysis of your outstanding debt. First, we contact the debtor in writing in several successive reminder stages in order to reach an out-of-court settlement. At the same time, we use telephone contact to reach the debtor directly and bring about a swift settlement. If these measures do not lead to the desired success, we will initiate legal dunning proceedings in consultation with you. In this case, we apply for a default summons via our contract lawyer, which enables us to obtain an enforcement order quickly and cost-effectively. We can then use this title to initiate enforcement measures to enforce your claim.
We offer you various options for data transmission to ensure efficient and rapid processing of your claims. You can send us the relevant documents by e-mail or fax. Alternatively, you have the option of sending the data in a structured Excel list; we can provide you with a template for this on request. Of course, it is also possible to send the data by post. Regardless of the transmission method you choose, we guarantee the highest security standards when handling your sensitive data.
As a registered debt collection company, our fees are based on the provisions of the German Lawyers' Fees Act (RVG) and vary depending on the amount of the claim. Our approach is to work as cost-neutrally as possible for you: The collection costs incurred are claimed directly from the debtor, as the debtor is legally obliged to bear the costs incurred in the event of late payment. If a debt is nevertheless irrecoverable, we will discuss the next steps and possible costs with you transparently before additional measures are taken.
As soon as we receive a payment from your debtor, we will inform you immediately in writing of the amount and the payment made. The amounts received are generally offset in the following order: first against the collection fees incurred, then against ancillary claims, then against the interest accrued and finally against the principal claim. The amounts intended for you are paid out on the 15th of each month as standard. On request, we can agree individual payment modalities to meet your specific requirements.
Yes, our invoices are designed in such a way that the VAT (sales tax) included is clearly shown. This enables you to claim input tax deduction as part of your tax obligations. Our transparent invoicing helps you to organize your accounting and tax processes efficiently.
Yes, an integral part of our service is the thorough checking and research of debtor data before initiating debt collection proceedings. If documents are returned to us as undeliverable or there are indications that the debtor is unknown, we carry out comprehensive address investigations. We use renowned databases such as SCHUFA and other national and international credit agencies to obtain up-to-date and reliable address data. These searches cover countries within the European Union as well as non-EU countries in order to ensure effective processing of your claims worldwide.
Transparency and traceability are of the utmost importance to us. That is why we keep you informed about every important step in the debt collection process. These notifications are sent by e-mail, fax or post, depending on your preference. We also offer you the opportunity to view the current status of your receivables at any time via a secure online portal. This gives you round-the-clock access to all relevant information and allows you to track the progress of the debt collection measures in real time.
In order to process your debt collection order efficiently, we need all the relevant documents from you that substantiate the claim. These include in particular:
  • A detailed list of outstanding receivables
  • Copies of the underlying invoices
  • Any reminder letters and the corresponding evidence
  • Contracts or agreements from which the claim arises
  • Correspondence with the debtor that is relevant to the transaction
The more complete the documents provided are, the more effectively and quickly we can work for you.
Yes, in principle we can also process older claims that have been outstanding for some time. However, it is important to note that claims are subject to a statutory limitation period. In Germany, this is generally three years from the end of the year in which the claim arose. We will check for you.